StayHuman.StayValuable.
Meet the author!
Discover the psychological impact of AI on your career.
At your workplace, for teams large and small.
AI is changing more than how work gets done. It is affecting confidence, judgment, professional identity, collaboration, and people’s sense of value. Dr Minicola helps teams speak openly about these changes, understand what is happening psychologically, and identify where human judgment and capability remain essential. The conversation is practical, candid, and grounded in the realities employees are already experiencing.
At your professional organization or community
Every profession encounters AI differently. Dr Minicola works with professional associations, member organizations, and communities to explore what these changes mean for the people they represent. Talks can be shaped around a particular profession, career stage, or area of concern, helping participants understand how their work is changing and where they still have agency over what comes next.
At your local library community center, or university
These accessible public conversations are for people trying to understand what AI may mean for their work and future. No technical background is required. Dr Minicola explains the psychological impact of workplace AI in plain language, including how it can affect confidence, identity, opportunity, and career direction. Participants leave better able to interpret what is changing and make informed choices about their own next steps.
Why it's best to have this conversation now vs later.
Generative AI is already changing how work is performed across a growing number of occupations. That does not mean everyone in those roles will lose their jobs. But it does mean that some of the tasks people have relied on to demonstrate competence are becoming easier to reproduce, automate, or accelerate. This is not about panicking, instead, Dr Minicola will help you understand your value before you are under pressure to defend it.
Customer Service & Support
CUSTOMER SERVICE REPRESENTATIVES | CONTACT CENTER AGENTS | TECHNICAL SUPPORT AGENTS | TECHNICAL SUPPORT WORKERS | SERVICE DESK EMPLOYEES
In a workplace study involving 5,179 customer-support agents, access to a generative AI assistant increased the number of customer issues resolved per hour by 14% on average. Productivity increased by 34% among newer and lower-skilled workers, while experienced workers saw little measurable benefit.
SOURCE: Brynjolfsson, E., Li, D., & Raymond, L. R. (2025). Generative AI at work. The Quarterly Journal of Economics, 140(2), 889–942. https://doi.org/10.1093/qje/qjae044
Administrative & Clerical Work
ADMINISTRATIVE ASSISTANTS | DATA-ENTRY WORKERS, TYPISTS, BOOKKEEPERS, RECORDS CLERKS, OTHER CLERICAL SUPPORT ROLES
The International Labour Organization identifies clerical occupations as having the highest exposure to generative AI. The tasks most affected involve producing and processing text, entering and organizing information, preparing documents, maintaining records, and performing routine administrative work. The ILO concludes that job transformation is currently more likely than the complete elimination of most occupations.
Gmyrek, P., Berg, J., Kamiński, K., Konopczyński, F., Ładna, A., Nafradi, B., Rosłaniec, K., & Troszyński, M. (2025). Generative AI and jobs: A refined global index of occupational exposure (ILO Working Paper No. 140). International Labour Organization. https://doi.org/10.54394/HETP0387
Finance & Business Analysis
FINANCIAL ANALYSTS | ACCOUNTANTS | BUSINESS ANALYSTS | OPERATIONS ANALYSTS | RELATED PROFESSIONAL FINANCE & BUSINESS ROLES
Financial analysts are among the occupations with the highest observed exposure to generative AI. The affected work includes interpreting documents, gathering and synthesizing information, performing analysis, and preparing written explanations and recommendations. The evidence measures AI use across occupational tasks; it does not demonstrate that entire finance roles have been automated.
Massenkoff, M., & McCrory, P. (2026, March 5). Labor market impacts of AI: A new measure and early evidence. Anthropic.
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Software Developers & Programmers
COMPUTER PROGRAMMERS | SOFTWARE DEVELOPERS | WEB DEVELOPERS | OTHER COMPUTER BASED ROLES
Computer programmers are among the occupations with the highest observed exposure to generative AI. Current use includes writing and explaining code, debugging, technical documentation, and software-related problem solving. This does not show that programming jobs are disappearing; it shows that a substantial portion of the work is already being performed with AI assistance or automation.
Massenkoff, M., & McCrory, P. (2026, March 5). Labor market impacts of AI: A new measure and early evidence. Anthropic.
Healthcare & Primary Care
PRIMARY CARE CLINICIANS | NURSES | CLINICAL OFFICERS | CLINICAL RECORDS MANAGEMENT | OTHER FRONTLINE & ADMIN HEALTHCARE PROFESSIONALS
A 2025 real-world study compared 39,849 patient visits across 15 primary-care clinics, with and without access to an LLM-based clinical decision-support system. Clinicians using the system made 16% fewer diagnostic errors and 13% fewer treatment errors. The AI reviewed clinical documentation and decisions, but clinicians retained responsibility for diagnosis and treatment.
Korom, R., Kiptinness, S., Adan, N., Said, K., Ithuli, C., Rotich, O., Kimani, B., King’ori, I., Kamau, S., Atemba, E., Aden, M., Bowman, P., Sharman, M., Soskin Hicks, R., Distler, R., Heidecke, J., Arora, R. K., & Singhal, K. (2025). AI-based clinical decision support for primary care: A real-world study. [Preprint]. arXiv. https://doi.org/10.48550/arXiv.2507.16947
Recruitment & Talent Acquisition
RECRUITERS | TALENT-ACQUISITION SPECIALISTS | HEADHUNTERS | SOURCING PROFESSIONALS | RECRUITING COORDINATOR | COMPENSATION SPECIALIST
A 2025 randomized field experiment assigned 37,000 applicants for a junior-developer position to either a conventional recruitment process or an AI-assisted process that included a structured AI-led video interview before human review. Among candidates who reached the same final human interview, 54% selected through the AI-assisted process passed, compared with 34% selected through the conventional process.
Aka, A., Palikot, E., Ansari, A., & Yazdani, N. (2025). Better together: Quantifying the benefits of AI-assisted recruitment [Preprint]. arXiv. https://doi.org/10.48550/arXiv.2507.08029
Legal Services
LAWYERS | LEGAL RESEARCHERS | JUNIOR ASSOCIATES | PARALEGALS | PROFESSIONALS RESPONSIBLE FOR LEGAL ANALYSIS & DRAFTING
A randomized controlled study assigned upper-level law students to complete six realistic legal tasks using either no AI, a legal retrieval-augmented AI system, or an AI reasoning model. Both AI systems reduced the time required for most tasks and improved the quality of work on several tasks, although the effect differed according to the task and system used.
Schwarcz, D., Manning, S., Barry, P. J., Cleveland, D. R., Prescott, J. J., & Rich, B. (2025). AI-powered lawyering: AI reasoning models, retrieval-augmented generation, and the future of legal practice [Working paper]. SSRN. https://doi.org/10.2139/ssrn.5162111
